By subscribing a support contract (SLA) we offer different levels of support, based on the technical issue:
- Locked System: 4 business hours maximum response time;
- Specific locked area/section of the system: 1 business day maximum response time;
- Critical use of the system (it requires the user's intervention in order to outfox the issue): one business week maximum response time.
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CUSTOMER SATISFACTION BEFORE ALL...
Customer care is our distinctive quality; customer satisfaction is the starting point for the company success. For that reason we follow you in every scheduled step, from the beginning consulting to the system start-up and after-sale support.
BEGINNING CONSULTING
We offer our experience and abilities in order to develop, by understanding the specific environment of the company and the needs of the customer, the right implementation strategy and the fittest configuration to make your CRM initiative succesful. We analyse "on line" the easiest cases through webmeeting systems, and "on site" those which require a deeper analysis.
DEVELOPMENT OF CUSTOMIZATIONS
We provide customizations for SugarcrmTM and KnowledgeTreeTM by following the producers' standard guidelines in order to satisfy all the needs of our clients.
SYSTEM START-UP
After careful analysis of your requirements, a project manager will implement the system with you.
TRAINING
We want to support the experts and managers of every company and spread them our Know-how, our professional skills and work experience.
AFTER-SALE SERVICES
We want to mantain continuity of our services and provide them by avoiding interruptions and assuring the access to our technical resources at any time. For that reason we guarantee fast response times through phone service (Help Desk) and technical support on the system.
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