CUSTOMER SUPPORT

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Acquiring new customers is much more expensive than selling to the existing ones. With Sugar Customer Support, companies have the confidence that  customer cases will be handle quickly and effectively. Sugar customer support centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs,  share knowledge, and risolve customer issues. In addition, customers can defray customer support  cost with the Customer Self-Service Portal.

• Centrally manage and share all customer service issues
• Understand frequency of incidents to improve product quality
• Share information across individuals and teams
• Gain a complete view of customer service request history
• Measure the responsiveness and effectiveness of customer support